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Lu Lu

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Lu Lu

  • School of Sport, Tourism and Hospitality Management

    • Tourism and Hospitality Management

      • Assistant Professor

ResearchGate: ResearchGate

Google Scholar: Google Scholar

Courses Taught

Number

Name

Level

STHM 4185

Internship II

Undergraduate

THM 3325

Food and Beverage Management

Undergraduate

THM 3396

Marketing in Tourism and Hospitality

Undergraduate

THM 5603

Food and Beverage Management

Graduate

THM 5606

Hospitality Cost Control

Graduate

Selected Publications

Recent

  • Chi, C., Ouyang, Z., Lu, L., & Zou, R. (2021). Drinking “Green”: What Drives Organic Wine Consumption in an Emerging Wine Market. Cornell Hospitality Quarterly, 62(4), 516-534. doi: 10.1177/1938965520943193.

  • Lu, L., Zhang, P., & Zhang, T. (2021). Leveraging “human-likeness” of robotic service at restaurants. International Journal of Hospitality Management, 94. doi: 10.1016/j.ijhm.2020.102823.

  • Pan, L., Lu, L., & Zhang, T. (2021). Destination gender: Scale development and cross-cultural validation. Tourism Management, 83. doi: 10.1016/j.tourman.2020.104225.

  • Garmaroudi, S.A., King, C., & Lu, L. (2021). Social servicescape's impact on customer perceptions of the hospitality brand – The role of branded social cues. International Journal of Hospitality Management, 93. doi: 10.1016/j.ijhm.2020.102774.

  • Zhou, X., Funk, D., Lu, L., & Kunkel, T. (2021). Solving the Athleisure Myth: A Means-End Chain Analysis of Female Activewear Consumption. Journal of Sport Management, 35(1), 81-93. doi: 10.1123/JSM.2019-0358.

  • Lu, L., Neale, N., Line, N., & Bonn, M. (2021). Improving Data Quality Using Amazon Mechanical Turk Through Platform Setup. Cornell Hospitality Quarterly. doi: 10.1177/19389655211025475.

  • Zhang, T., Jahromi, M., Hua, N., & Lu, L. (2020). Engaging customers with hospitality brands in social commerce activities. Journal of Hospitality and Tourism Technology, 11(4), 627-642. doi: 10.1108/JHTT-04-2019-0056.

  • Lu, L., Wu, L., & He, Z. (2020). Is Your Restaurant Worth the Risk? A Motivational Perspective on Reviews’ Rating Distribution and Volume. Journal of Hospitality and Tourism Research, 44(8), 1291-1317. doi: 10.1177/1096348020944537.

  • Lu, L., Cai, R., & King, C. (2020). Building trust through a personal touch: Consumer response to service failure and recovery of home-sharing. Journal of Business Research, 117, 99-111. doi: 10.1016/j.jbusres.2020.05.049.

  • Mody, M., Lu, L., & Hanks, L. (2020). “It’s not worth the effort”! Examining service recovery in Airbnb and other homesharing platforms. International Journal of Contemporary Hospitality Management, 32(9), 2991-3014. doi: 10.1108/IJCHM-03-2020-0184.

  • Wu, L., King, C., Lu, L., & Guchait, P. (2020). Hospitality aesthetic labor management: Consumers’ and prospective employees’ perspectives of hospitality brands. International Journal of Hospitality Management, 87. doi: 10.1016/j.ijhm.2019.102373.

  • Lu, L., Mody, M., & Andajigarmaroudi, S. (2020). Exploring guest response towards service failure in home-sharing: service presence and consumption motivation. International Journal of Hospitality Management, 87. doi: 10.1016/j.ijhm.2020.102498.

  • Pan, L., Lu, L., & Gursoy, D. (2020). Traveling to a Gendered Destination: A Goal-Framed Advertising Perspective. Journal of Hospitality and Tourism Research, 44(3), 499-522. doi: 10.1177/1096348019899150.

  • Zhang, T., Zhang, P., & Lu, L. (2020). Service encounter value and online engagement behaviors. International Journal of Hospitality Management, 85. doi: 10.1016/j.ijhm.2019.102338.

  • Lu, A.C.C. & Lu, L. (2020). Drivers of hotel employee's voice behavior: A moderated mediation model. International Journal of Hospitality Management, 85. doi: 10.1016/j.ijhm.2019.102340.

  • Gursoy, D., Chi, O., Lu, L., & Nunkoo, R. (2019). Consumers acceptance of artificially intelligent (AI) device use in service delivery. International Journal of Information Management, 49, 157-169. doi: 10.1016/j.ijinfomgt.2019.03.008.

  • Lu, L., Chi, C.G., & Zou, R. (2019). Determinants of Chinese consumers’ organic wine purchase. International Journal of Contemporary Hospitality Management, ahead-of-print(ahead-of-print). Emerald. doi: 10.1108/ijchm-02-2019-0118.

  • Lu, L., Cai, R., & Gursoy, D. (2019). Developing and validating a service robot integration willingness scale. International Journal of Hospitality Management, 80, 36-51. doi: 10.1016/j.ijhm.2019.01.005.

  • Cai, R., Lu, L., & Gursoy, D. (2018). Effect of disruptive customer behaviors on others' overall service experience: An appraisal theory perspective. Tourism Management, 69, 330-344. doi: 10.1016/j.tourman.2018.06.013.

  • Li, X., Lu, L., & Chi, C. (2018). Examining incentive travelers: How motivation affects organizational commitment. International Journal of Tourism Research, 20(6), 830-842. doi: 10.1002/jtr.2235.

  • Pan, L., Xu, X., Lu, L., & Gursoy, D. (2018). How cultural confidence affects local residents’ wellbeing. Service Industries Journal. doi: 10.1080/02642069.2018.1540595.

  • Lu, L. & Chi, C. (2018). An examination of the perceived value of organic dining. International Journal of Contemporary Hospitality Management, 30(8), 2826-2844. doi: 10.1108/IJCHM-05-2017-0267.

  • Ouyang, Z., Chi, C., & Lu, L. (2018). Drinking "green": determinants of organic wine consumption in China. 23rd Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, Fort Worth, TX, January 3 – 5, 2018. (.

  • Lu, L. & Chi, C. (2018). Examining diners’ decision-making of local food purchase: The role of menu stimuli and involvement. International Journal of Hospitality Management, 69, 113-123. doi: 10.1016/j.ijhm.2017.10.012.

  • Lu, L. & Gursoy, D. (2017). Does offering an organic food menu help restaurants excel in competition? An examination of diners’ decision-making. International Journal of Hospitality Management, 63, 72-81. doi: 10.1016/j.ijhm.2017.03.004.

  • Lu, L. & Gursoy, D. (2017). Would Consumers Pay More for Nongenetically Modified Menu Items? An Examination of Factors Influencing Diners’ Behavioral Intentions. Journal of Hospitality Marketing and Management, 26(3), 215-237. doi: 10.1080/19368623.2016.1178618.

  • Pan, L., Zhang, M., Gursoy, D., & Lu, L. (2017). Development and validation of a destination personality scale for mainland Chinese travelers. Tourism Management, 59, 338-348. doi: 10.1016/j.tourman.2016.08.005.

  • Lu, L., Rahman, I., & Chi, C. Ready to Embrace Genetically Modified Wines? The Role of Knowledge Exposure and Intrinsic Wine Attributes. Cornell Hospitality Quarterly, 58(1), 23-38. doi: 10.1177/1938965516629775.

  • Lu, L., Cai, R., & Gursoy, D. (2017). Examination of how customers react when their service experience is sabotaged by other customers’ misbehaviors at restaurants. 22nd Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, Houston, TX.