One of the many challenges that tourists often deal with is overcrowding, which can lead to feelings of anger or fear. A new study from School of Sport, Tourism and Hospitality Management faculty member Xiang (Robert) Li and Karen Tan, FOX ’22, shows how tourists respond once they begin to experience these feelings.Photo by Unsplash Jul. 8, 2024 What happens when tourists get angry or fearful? Think of the last advertisement that you saw for Disney World. Was it filled with sunshine, smiles […] Feb. 19, 2024 Navigating the “Waiting Line” Effect in Self-Service Technology Ordering By Laila SamphilipoYou enter a bustling fast-casual restaurant and approach a sleek, self-service kiosk to browse the […]
One of the many challenges that tourists often deal with is overcrowding, which can lead to feelings of anger or fear. A new study from School of Sport, Tourism and Hospitality Management faculty member Xiang (Robert) Li and Karen Tan, FOX ’22, shows how tourists respond once they begin to experience these feelings.Photo by Unsplash Jul. 8, 2024 What happens when tourists get angry or fearful? Think of the last advertisement that you saw for Disney World. Was it filled with sunshine, smiles […] Feb. 19, 2024 Navigating the “Waiting Line” Effect in Self-Service Technology Ordering By Laila SamphilipoYou enter a bustling fast-casual restaurant and approach a sleek, self-service kiosk to browse the […]
